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Avaya Aura Contact Center Implementation

  • CMDBID 113778
  • Course Code 70210
  • Duration 5 Days
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Avaya Aura Course

course overview

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Overview

This Instructor Led course (ILT) is designed for individuals responsible for the implementation, support, and troubleshooting of Avaya Aura Contact Center and those attempting to earn the ACSS - Avaya Aura Contact Center credential.

Delivered in a classroom setting with remote access to lab equipment, Avaya Aura Contact Center Implementation consists of a combination of instructor presentations followed by hands-on exercises performed by students. Students will have an opportunity to ask questions and participate in discussions during the lectures and lab exercises. Upon completion students are prepared to complete the 6210X Aura Contact Center Implement Exam.

Audience

Not available. Please contact.

Skills Gained

Not available. Please contact.

Prerequisites

Basic knowledge of Contact Center (ACD), telephony, and Voice over IP (VOIP) technology.

Outline

  • Describe how Avaya Aura Contact Center supports SIP-enabled contact centers based on the Avaya Aura Unified Communications (AAUC) platform.
  • Describe the Avaya Aura Unified Communications platform and the integration with Avaya Aura Contact Center components.
  • Identify the server hardware requirements for your Avaya Aura Contact Center installation. Discuss the product licensing requirements for your Avaya Aura Contact Center installation.
  • Configure the Microsoft Windows Server 2012 operating system for your Avaya Aura Contact Center installation
  • Install the Avaya Aura Contact Center application software and launch the Avaya Aura Contact Center Ignition Wizard.
  • Describe and commission the Avaya Aura Media Server.
  • Perform Contact Center Manager Administration commissioning tasks.
  • Add the Communication Control Toolkit and Contact Center Multimedia servers in Contact Center Manager Administration.
  • Add Agents in CCMA and configure the following: Agent Desktop application, Route Points and Routes, Agent Desktop Displays (ADD)Tool and the CCT Reference Client.
  • Install Orchestration Designer and create and test Scripts. Describe CCMA Client commissioning.
  • Perform a Backup and Restore using the Database Maintenance Utility.
  • Install the Avaya Aura Contact Center application on the Standby server of a High Availability pair. Configure the Primary and Backup Avaya Aura Media Server to support Avaya Aura Contact Center High Availability.

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SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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