The ITIL Overview course delivers the following in one day:
- What is ITIL®? – the basic theory of ITIL
- Why ITIL®? – help participants understand why organisations are applying ITIL® framework, and what the business benefits are of using this framework
- Applying ITIL® – the ways an organisation can apply ITIL® to get the most out of it.
The course can be customised to suit an organisation’s requirements if desired.