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Avaya Course

course overview

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Overview

This two-days Instructor Led course is intended for individuals responsible for the day-to day integration and support of Avaya Workforce Optimization Select with Avaya Contact Center Select. This course covers the initial deployment, configuration, and administration of Avaya Workforce Optimization Select with Avaya Contact Center Select.

Audience

Not available. Please contact.

Skills Gained

Key objectives for this course include the ability to:

  • Describe Avaya Workforce Optimization Select features, architecture, requirements, and interoperability.
  • Deploy Avaya Workforce Optimization Select with Avaya Contact Center Select.
  • Describe the deployment process.
  • Describe the supported configuration for Avaya Workforce Optimization Select withAvaya Aura Contact Center.
  • Plan the deployment.
  • Perform initial setup and connectivity.
  • Install Avaya Workforce Optimization Select software.
  • Configure Avaya Workforce Optimization Select to work with the Avaya Aura Contact Center system.
  • Perform post-installation configuration tasks.
  • Perform initial administration tasks.
  • Perform verification testing.
  • Administer the Avaya Workforce Optimization Select system.
  • Describe Avaya Workforce Optimization Select administration.
  • Perform system navigation.
  • Perform system operation tasks.
  • Use management tools.
  • Manage system data.
  • Understand Desktop Analytics.
  • Perform system security administration tasks.

Prerequisites

Not available. Please contact.

Outline

Key objectives for this course include the ability to:

  • Describe Avaya Workforce Optimization Select features, architecture, requirements, and interoperability.
  • Deploy Avaya Workforce Optimization Select with Avaya Contact Center Select.
  • Describe the deployment process.
  • Describe the supported configuration for Avaya Workforce Optimization Select withAvaya Aura Contact Center.
  • Plan the deployment.
  • Perform initial setup and connectivity.
  • Install Avaya Workforce Optimization Select software.
  • Configure Avaya Workforce Optimization Select to work with the Avaya Aura Contact Center system.
  • Perform post-installation configuration tasks.
  • Perform initial administration tasks.
  • Perform verification testing.
  • Administer the Avaya Workforce Optimization Select system.
  • Describe Avaya Workforce Optimization Select administration.
  • Perform system navigation.
  • Perform system operation tasks.
  • Use management tools.
  • Manage system data.
  • Understand Desktop Analytics.
  • Perform system security administration tasks.

Talk to an expert

Thinking about Onsite?

If you need training for 3 or more people, you should ask us about onsite training. Putting aside the obvious location benefit, content can be customised to better meet your business objectives and more can be covered than in a public classroom. Its a cost effective option. One on one training can be delivered too, at reasonable rates.

Submit an enquiry from any page on this site, and let us know you are interested in the requirements box, or simply mention it when we contact you.

All $ prices are in USD unless it’s a NZ or AU date

SPVC = Self Paced Virtual Class

LVC = Live Virtual Class

Please Note: All courses are availaible as Live Virtual Classes

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