Avaya Aura Contact Center Multimedia Implementation

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Exam Objectives The exam covers the following knowledge areas and learning objectives

Dialing Plans

• Identify the key components of the IP Peer network.
• Prepare the System for IP Peer Networking.
• Distinguish between types of dialing plans.
• Enable and configure H.323 and SIP Gateway properties on the Call Server.
• Identify the attributes of the Zone Based Dialing.
• Configure the Call Server Database to support the Zone Based Dialing.
• Configure IP telephone in Zone Based Dialing.
• Configure the Call Server Database to support ESA.
• Identify, isolate, and correct IP Peer Networking issues.

Networking

• Compare TDM and IP network voice topologies with respect to components, protocols, and functionalities.
• Define the minimum parameters of the main components of a dialing plan: ESN data block, routing, and digit manipulation.
• Validate that the system programming meets the customer requirement.
• Given a BARS database output, determine the correctness of the programming to process a call.
• Given a description of a networking issue, determine what action should be taken to resolve the issue.
• Identify the components that comprise an ESN network.
• Identify the required network signaling types in a network configuration.
• Identify the prompts and responses required to provision network signaling.
• Given a customer's dialing plan, determine the parameter to be used for the NARS access code.
• Given a network diagram and dialing plan, determine the location codes to be used in the network.
• Identify the prompts and responses required to provision Automatic On-Net to Off-Net Overflow.
• Given a customer's dialing plan and routes, determine the parameters that will satisfy the routing.
• Given a customer's dialing plan, determine the parameters for programming a coordinated dialing plan.
• Given programming output, verify that the coordinated dialing plan is properly provisioned.

Administration and Maintenance

• Identify the Communication Server 1000 Rls. 7.x hardware and software architecture.
• Describe the basic functionality of commonly-used user interfaces.
• Determine the appropriate procedures to communicate with the system using the CLI or Element Manager via System Manager/UCM.
• Given customer requirements, determine techniques, features and services that restrict user access to system resources.
• Develop a dialing plan that meets customer needs, dialing preferences, configuration management, and regional requirements.
• Perform basic administration using the appropriate administrative/maintenance overlay (LD) and procedures.
• Determine the appropriate procedures to add, move, change, or delete telephones or consoles using the CLI and review printouts if applicable, to verify programming.
• Program routes and trunks using Element Manager or the CLI, and print the appropriate reports to verify the programming.
• Describe the Subscriber Manager Database synchronization mechanisms.
• Describe the Lists Feature provided with the EM Phones Tool and use the feature to add, delete and import lists.
• Describe the steps required to Configure, Generate, Upload, Import and Export Corporate Directory reports.

Review the credential curriculum map for any prerequisite information.

Exam Objectives The exam covers the following knowledge areas and learning objectives

Dialing Plans

• Identify the key components of the IP Peer network.
• Prepare the System for IP Peer Networking.
• Distinguish between types of dialing plans.
• Enable and configure H.323 and SIP Gateway properties on the Call Server.
• Identify the attributes of the Zone Based Dialing.
• Configure the Call Server Database to support the Zone Based Dialing.
• Configure IP telephone in Zone Based Dialing.
• Configure the Call Server Database to support ESA.
• Identify, isolate, and correct IP Peer Networking issues.

Networking

• Compare TDM and IP network voice topologies with respect to components, protocols, and functionalities.
• Define the minimum parameters of the main components of a dialing plan: ESN data block, routing, and digit manipulation.
• Validate that the system programming meets the customer requirement.
• Given a BARS database output, determine the correctness of the programming to process a call.
• Given a description of a networking issue, determine what action should be taken to resolve the issue.
• Identify the components that comprise an ESN network.
• Identify the required network signaling types in a network configuration.
• Identify the prompts and responses required to provision network signaling.
• Given a customer's dialing plan, determine the parameter to be used for the NARS access code.
• Given a network diagram and dialing plan, determine the location codes to be used in the network.
• Identify the prompts and responses required to provision Automatic On-Net to Off-Net Overflow.
• Given a customer's dialing plan and routes, determine the parameters that will satisfy the routing.
• Given a customer's dialing plan, determine the parameters for programming a coordinated dialing plan.
• Given programming output, verify that the coordinated dialing plan is properly provisioned.

Administration and Maintenance

• Identify the Communication Server 1000 Rls. 7.x hardware and software architecture.
• Describe the basic functionality of commonly-used user interfaces.
• Determine the appropriate procedures to communicate with the system using the CLI or Element Manager via System Manager/UCM.
• Given customer requirements, determine techniques, features and services that restrict user access to system resources.
• Develop a dialing plan that meets customer needs, dialing preferences, configuration management, and regional requirements.
• Perform basic administration using the appropriate administrative/maintenance overlay (LD) and procedures.
• Determine the appropriate procedures to add, move, change, or delete telephones or consoles using the CLI and review printouts if applicable, to verify programming.
• Program routes and trunks using Element Manager or the CLI, and print the appropriate reports to verify the programming.
• Describe the Subscriber Manager Database synchronization mechanisms.
• Describe the Lists Feature provided with the EM Phones Tool and use the feature to add, delete and import lists.
• Describe the steps required to Configure, Generate, Upload, Import and Export Corporate Directory reports.